We Get It. Life Happens.
Let's be honest — nobody plans to cancel a trip. But sometimes things come up. A flight gets delayed. Someone feels unwell. Plans change. It's part of life, and we don't want you to stress about it.
At RizzTrip, we don't have a complicated, fine-print-heavy cancellation policy designed to trap you. We have a simple one built on trust and common sense. We treat every situation like we'd want to be treated ourselves.
We'd rather lose a booking than lose your trust. If something comes up, just talk to us — we'll figure it out together.
— Tarek, CEO of RizzTrip
Standard Cancellation Policy
24+ hours before the trip
100% free cancellation.
No questions asked. No fees. No hard feelings. Cancel anytime up to 24 hours before your scheduled pickup.
Less than 24 hours
Reviewed case by case.
We'll talk with you personally to understand your situation and find the best solution — whether that's a reschedule or a cancellation.
That's really it. No hidden conditions, no cancellation fees, no penalty tiers. Just 24 hours notice and you're good.
Emergencies & Urgent Situations
We know that genuine emergencies don't follow a 24-hour schedule. If something urgent comes up — a health issue, a family emergency, an unexpected situation — please just reach out to us.
We're flexible — because we're human
We've accepted cancellations as close as one hour before pickup when someone had a genuine reason. We're not going to punish you for something you can't control. Just talk to us honestly, and we'll work it out.
Examples of situations where we'll always be understanding:
- Sudden illness or injury
- Flight delays or cancellations
- Family emergencies
- Hotel issues or unexpected travel changes
- Any other situation you'd consider a genuine emergency
Weather Cancellations
Egypt is mostly sunshine, but weather can sometimes affect excursions — especially boat trips and desert safaris.
Clearly unsafe conditions
Storms, high waves, sandstorms — we'll cancel proactively and offer you a free reschedule or full cancellation. Your safety always comes first.
Borderline conditions
If the weather is questionable but not clearly dangerous, we'll discuss it with you personally and decide together whether to go ahead or reschedule.
We'll never pressure you into doing a trip if you feel the weather makes it unenjoyable. Your experience matters more than a booking.
When We Cancel
In rare cases, we may need to cancel an excursion. This could happen due to:
- Safety concerns (weather, road conditions, equipment issues)
- Insufficient participants for group tours
- Force majeure (political events, natural disasters, pandemics)
If we cancel, you always get: A full reschedule to another date of your choice, or a complete cancellation with no charges whatsoever. No exceptions.
We'll always notify you as early as possible and help you find an alternative.
No-Show
If you don't show up at the pickup location and didn't contact us beforehand, we consider this a no-show.
Since our current payment model is cash at the excursion, a no-show simply means you miss the trip — no payment is taken. However, our team and guides have prepared for your arrival, so we kindly ask that you always let us know if your plans change, even at the last minute.
A quick WhatsApp message is all it takes — even "sorry, can't make it" is enough. It helps us and it helps the next guest who might want that spot.
Refunds
Current: Cash Payment
Since all payments are currently made in cash at the excursion, no refund processing is needed. If you cancel before the trip, you simply don't pay. Easy.
Future: Online Payments
When we introduce online payments, refunds will be processed to your original payment method. Processing time will depend on your bank but typically takes 5–10 business days. This section will be updated when online payments become available.
How to Cancel
Cancelling is easy. Just reach out through any of these channels:
Just tell us your name and which trip you'd like to cancel. We'll handle the rest. No forms, no waiting on hold, no automated systems — just a real person who'll take care of it.
We respond to every message within 1 hour.
24 hours a day, 7 days a week.