Terms of Service

These Terms of Service ("Terms") govern your use of the RizzTrip website (rizztrip.com) and all excursion booking services provided by RizzTrip ("we", "us", "our"), a company based in Sharm el Sheikh, Egypt.

By accessing our website, creating an account, or making a booking, you agree to be bound by these Terms. If you do not agree, please do not use our services.

We reserve the right to refuse service to anyone for any reason at any time. All excursions are subject to availability.

How Booking Works

Why Do We Call You?

We're not a faceless booking platform. When we call or message you, it's because we genuinely want to make sure your trip goes perfectly. During our call, we'll:

• Confirm your hotel name and pickup location so our driver finds you easily
• Check that your phone number works (so we can reach you on the day)
• Answer any questions you have about the excursion
• Let you know what to bring, what to wear, and what to expect
• Make sure the date and time work for you — and adjust if needed

When Is a Booking Confirmed?

Your booking is officially confirmed once you've received both:

• Your booking voucher (via email or download on the website)
• A personal confirmation from us via WhatsApp or phone

Just filling out the checkout form doesn't mean you're booked yet — we need to speak with you first to make sure everything is perfect. If your chosen date isn't available, we'll suggest the best alternative.

Help Us Help You

Please make sure the contact info you give us is correct — especially your phone number and hotel name. Our driver needs to find you, and we need to be able to reach you. If a pickup is missed because of incorrect details, we unfortunately can't take responsibility for that. But don't worry — during our confirmation call, we'll go through everything together to make sure it's right!

This policy exists to build trust — you only pay once you see that everything is real and as promised.

Currency

Prices are displayed in USD on our website. However, we accept payment in any currency at the equivalent exchange rate on the day of the excursion. Common accepted currencies include USD, EUR, GBP, and EGP.

Future Online Payments

We plan to introduce online payment (via Stripe) in the future. When available, payment terms will be updated accordingly. Online payments will be processed securely through encrypted SSL/TLS connections.

Standard Cancellation Policy

Our Human Approach

We understand that life happens. If you have a genuine emergency, health issue, or urgent situation — even within the 24-hour window — please contact us. We are flexible and will work with you to reschedule or cancel without penalty whenever reasonably possible. We've accepted cancellations as close as one hour before pickup in genuine cases.

To cancel, contact us via WhatsApp (+20 12 02805 030) or email ([email protected]).

Weather Cancellations

If weather conditions clearly make the excursion unsafe or unenjoyable (e.g. storms, high waves for boat trips), we will offer you a full reschedule or cancellation at no cost. If conditions are borderline, we'll discuss options with you personally.

Cancellation by RizzTrip

In rare cases, we may need to cancel an excursion due to safety concerns, insufficient participants, or force majeure. In such cases, we will offer a full reschedule or cancellation with no charges.

Refunds

Since payments are currently cash-only, no refund processing is necessary — if you cancel before paying, there is nothing to refund. When online payments are introduced in the future, refunds will be processed to the original payment method.

By participating in any RizzTrip excursion, you agree to:

• Follow all safety instructions provided by guides and crew
• Arrive at the designated pickup location on time
• Behave respectfully toward other participants, staff, and local communities
• Comply with local Egyptian laws and regulations
• Not consume illegal substances during excursions
• Inform us of any medical conditions or physical limitations that may affect your participation

We reserve the right to refuse participation or remove anyone whose behaviour endangers themselves or others, without refund.

Minimum age: Children under 16 must be accompanied by a parent or legal guardian. Some excursions may have specific age restrictions detailed on the excursion page.

Personal Injury

Excursions involve physical activities (swimming, snorkeling, boat rides, desert tours, etc.) that carry inherent risks. By participating, you acknowledge and accept these risks. We strongly recommend that all guests have valid international travel/medical insurance that covers activities abroad.

Lost or Damaged Belongings

RizzTrip is not responsible for lost, stolen, or damaged personal belongings during excursions. Please keep valuables secure and only bring what is necessary.

Limitation of Liability

To the maximum extent permitted by Egyptian law, RizzTrip's total liability for any claim arising from or related to our services shall not exceed the amount you paid for the specific excursion in question. We are not liable for indirect, incidental, or consequential damages.

Force Majeure

We are not liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, political instability, pandemics, strikes, or governmental actions.

During excursions, our team or guides may take photographs or videos for promotional and marketing purposes (website, social media, advertising materials).

By participating in an excursion, you acknowledge that photography may occur. Before using any photo or video in which you are identifiable, we will request your explicit consent. You have the right to decline at any time, and we will promptly remove any content upon request.

If you prefer not to be photographed at all, please inform your guide at the beginning of the excursion.

You may create an account on our website to manage bookings, save favorites, and view your history. You are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate, current, and complete information during registration and to update it as necessary. We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

You can delete your account at any time through your profile settings. Upon deletion, your personal data will be removed in accordance with our Privacy Policy.

All content on the RizzTrip website — including text, images, logos, graphics, icons, software, and design — is the property of RizzTrip or its content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from our website without prior written consent from RizzTrip.

The RizzTrip name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of RizzTrip.

These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt, including but not limited to the Egyptian Civil Code, the Consumer Protection Law (Law No. 181 of 2018), and the E-Commerce and Digital Signature Law.

In the event of a dispute, both parties agree to first attempt to resolve the matter amicably through direct communication. If no resolution is reached within 30 days, the dispute shall be submitted to the competent courts in South Sinai, Egypt.

For guests from the European Union: You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. However, we are not obligated and not willing to participate in dispute resolution proceedings before a consumer arbitration board.